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Security guarantee

Westpac's security guarantee to our Online Banking customers

When you use Online Banking, you can be confident that we employ the highest level of security to protect your accounts and personal information.

This is why we guarantee that you will not be personally liable for any unauthorised transactions on your Westpac accounts, provided that you:

  • Were in no way responsible for the unauthorised transaction
  • Did not contribute to the loss
  • Complied with the Westpac Online Banking terms and conditions

If you think you have made a mistake, do not worry. Contact our Customer Service Representatives to find out how we can help.

For more information about Westpac Online Banking security, view our Online Banking security document.