Feedback and complaints
Your complaints matters
Our commitment to you
We're constantly striving to provide the best possible service, and we'll do our best to resolve any concern you have quickly and fairly. If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right.
Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. If we need some additional time to get back to you, we will let you know.
If you'd like to find out about how we handle legal disputes and litigation, please read our Legal Dispute Resolution Guidelines (PDF 108KB)
If you have a suggestion, compliment or complaint, email us on feedbackfiji@westpac.com.au
Our public complaints policy
Our public complaints policy (PDF 117KB) explains;
- how you may lodge a complaint;
- our key steps for dealing with complaints
- response timeframes; and
- details about escalation of complaints